FAQ
Frequently Asked Questions
1. What countries do you ship to?
Currently, we only ship within the United States. We’re working on expanding our shipping options, and we’ll keep you updated when we’re able to ship internationally!
2. How long will it take to receive my order?
Orders typically ship within 2-3 business days. Delivery times will vary depending on your location, but you can expect your order to arrive within 5-7 business days after shipping.
3. What is your return policy?
We want you to love your purchase! If for any reason you're not completely satisfied, you can return your item within 7 days of receiving it for a refund of the cost of the item. Please note that return shipping costs will be the responsibility of the customer. Sale items with a discount of 50% or more are final sale and non-refundable. We'll make the return process as easy as possible and are here to help with any questions!
4. How do I return an item?
Returning an item is simple. Just contact us at [Your Contact Email], and we’ll provide you with all the details you need to complete the return smoothly. If there’s anything wrong with your item, we’ll work quickly to resolve the issue.
5. What if my item is damaged or defective?
We take great care in delivering high-quality products, but if your item arrives damaged or defective, please reach out to us immediately at [studio@gumdropdecor.com]. We’ll make it right by offering a replacement or a full refund, depending on what works best for you. Your satisfaction is our top priority!
6. Do you offer gift cards?
Yes! We now offer e-gift cards, so you can give the gift of unique, vibrant decor to someone special. Simply choose the amount you'd like to gift, and it’s ready to use.
7. How do I contact you?
We’re always happy to help! You can reach us by email at [studio@gumdropdecor.com]. We’ll get back to you as soon as possible!
Shipping Policy
We strive to deliver your order as quickly as possible! All orders are processed within 2-3 business days, and shipping times typically take 5-7 business days. Please note that delivery times may vary depending on your location. We’re excited to offer free shipping on orders of $100 or more! For orders under $100, shipping costs will be calculated at checkout.
Privacy & Security
We take your privacy seriously. All payment information is securely processed through Shopify’s encrypted payment system, and we never share your data with third parties. Your information is used exclusively to fulfill your orders and communicate with you about your purchases. For more details, please read our Privacy Policy.
Tracking Information
Once your order has shipped, you’ll receive a tracking number via email. You can use this number to track your package’s journey until it arrives at your door!
Order Cancellations
If you need to cancel your order, please reach out to us as soon as possible! We can cancel your order as long as it hasn’t already been packed or shipped. If your order is already on its way, we may not be able to cancel it, but don’t worry—our return policy will still apply!